Return & Exchange Policy – TYR US

Return & Exchange Policy

All TYR products are guaranteed. If you are not satisfied, we will gladly provide a merchandise refund within 30 days from purchase date.

Any product marked Final Sale cannot be returned or exchanged. Once it's purchased, the sale is considered complete.

EXCHANGES

Need a different size? You can now exchange eligible items for the same product in a different size through our returns portal, powered by Loop.

Exchanges follow the same process and eligibility windows as returns (see below).
Exchanges are limited to the same product in a different size.
A $9.99 handling fee applies to all exchanges.
If your requested size is unavailable, you'll be offered a merchandise refund instead.

TO MAKE A RETURN BY MAIL

Click Here to start your returns process.

Enter your Web order number and email address and click next.
Select the product and reason for your return or exchnage.
Repeat these steps for each item you’re returning.
Review and verify your selections, then click next.
Select the shipping Service you would like to use.
Review your return or exchange and submit.
After digitally submitting your return, you’ll be able to print your prepaid UPS shipping label. If you are unable to print, please bring it to a UPS location for assistance.
Pack up your return or exchange. Place your items and the packing slip inside a sturdy box or package. Cross out any older addresses and barcodes. Tape up your package and affix your shipping label to the outside.
Ship it back to us.

Mail It With UPS - Take the package to a UPS store, a UPS drop box, or any location that has regular UPS pick-up. You may also give it to a UPS driver. Do not call UPS for pick-up as additional charges will apply. If you choose to use the prepaid label, a fixed shipping rate of $9.99 will be deducted from your refund. For exchanges, a $9.99 handling fee applies instead.

Keep the Return Tracking Number for your return package to monitor delivery status.

10. Once we receive your return, refunds will be issued in the form of original payment. Exchanged items will ship once your original item is received and inspected. We’ll send an email to let you know we’ve processed your return. Please allow 7-14 business days for your credit to be processed. Please allow 1-2 billing cycles for the credit to appear on your statement. Shipping and handling fees are not refundable. If you paid with a TYR gift card, your refund will be added back to the gift card.

DISCLAIMERS: We make all reasonable efforts to accurately display the attributes of our products, including color. However, the actual color displayed on your screen will depend on your local computer system and monitor settings. As a result, we cannot guarantee that your computer will accurately display such colors.

Footwear: At TYR we want you to have the best experience with your performance footwear. If you're trying our footwear for the first time we recommend trying on your product indoors to see the fit and comfort before using; as all returns are required to be in their original, unworn, unused condition. Unless the product falls under our defective policy:

30 Days from Purchase Date
Footwear must be returned unworn, unwashed, undamaged, and unused along with any accessories or tags.
Shoes must be returned in their original shoe box and packaging in their original state.
Any footwear that does not meet the above policy will be disposed of without a refund.

Customized Products: Any item(s) that have been customized or custom built to specification are non-returnable and non-refundable, with the exception of manufacturer defects or damages.

Wetsuits: All TYR products are guaranteed. Feel free to test and try your Hurricane wetsuit in the water. If within 30 days of your purchase date you are not satisfied, we will gladly provide a merchandise refund for wetsuits purchased via TYR.com.

Click here to see our Hurricane Wetsuit warranty information.

Items Not Purchased From TYR: Items purchased from an Authorized TYR dealer must be returned to the place of purchase.

Gift With Purchase Return Policy

Returns will not be processed on orders with the free gift unless the free gift is returned with the order in its original condition.

INTERNATIONAL RETURN POLICY

What is your return policy? We want you to be fully satisfied with your purchase.TYR Sport will gladly accept eligible returns in new and unused condition, with tags intact and packaging included within 30 days of the order shipment date for a refund of the full merchandise.

Click Here to start your returns process.

What will it cost to ship my return? Shipping fees on your initial order are non-refundable, and we do not cover the cost of return shipping. We strongly recommend that you use the most cost-effective traceable and/or insured method to protect you in the rare event that your package is lost or mishandled by the shipper.

When will my refund be processed? Once your return is received and inspected at our fulfillment center, a refund will be applied according to the method you used to pay for your order. Please note that with refunds additional processing time may occur, depending upon the speed of your credit card company.

* We do not provide a prepaid return label for international orders*, please send your package including the packing slip via a prepaid, traceable and insured method to help ensure a safe documented delivery. Make certain that your name, address

and phone number is included. Send the package to:

TYR Sport, Inc

ATTN: Consumer Returns

5559 McFadden Avenue

Huntington Beach, CA 92649

If you have any questions, feel free to contact us at customerservice@tyr.com or give us a call at

1-800-252-7878 Monday thru Friday 8am-4pm PST

Return & Exchange Policy

Local: 714.897.0799

Fax: 714.897.6420

Security

TYR Sport, Inc. implements the highest internet security measures to protect your sensitive information. Your order is encrypted with Secure Socket Layer (SSL) technology, stored behind a network firewall, and is accessible only to a limited number of people, who are all required to keep the information confidential.

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